Surescape Direct Privacy Policy

In short, we keep your details secure.  For a more wordy read, please continue!

This is the privacy policy for the Surescape Direct website. Surescape is committed to protecting your privacy online and we appreciate that you do not want the personal information you provide to us distributed indiscriminately. Here we explain how we collect information through the website, what we do with it and what controls you have.

WHAT DATA DO WE COLLECT?

So that we can respond to your email/enquiry form requests, we may ask you to submit information such as your name and contact details (including email address), demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to contact you.

HOW IS THE INFORMATION USED?

We will use the information you provide to us to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• To respond to your enquiry – if you have provided an email address we will use the email address you have provided to respond.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.

WITH WHOM IS THE INFORMATION SHARED?

We will not share the information with any third parties unless you have asked us to or we have otherwise agreed this with you first.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Surescape Direct, the Surescape Direct website or its visitors.

This website contains links to other web sites. Surescape Direct is not responsible for the privacy policies, the content or protection of any information which you provide whilst visiting such websites and such sites are not governed by this privacy policy.

SECURITY

Surescape Direct places a great importance on the security of all personally identifiable information associated with our clients and contacts. We do our utmost to protect against the loss, misuse, unauthorised access or disclosure and alteration of client and contact data under our control. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this and have put suitable procedures in place to safeguard the information we collect online.

USE OF COOKIES

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example;

• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• identifying your geographic location so information can be provided specific to your location
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

By using our website (through any device) you agree that this Cookies Policy applies to that use, in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookies Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

Our website does not capture or store personal information, but merely logs the user’s IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site.

Strictly Essential Cookies – we sometimes use what is called a ‘Session Cookie’ when a user visits our website. This tracks essential information entered by the user in any form.

Examples of Session Cookies are:

• Add items to a Trolley
• Entering your details in a Contact Form
• Entering details for Billing and Delivery
• Completing Questionnaires
• Logging into a User Account

If you do not wish to accept cookies on to your device you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

YOUR ACCEPTANCE OF THESE TERMS

By using the Surescape Direct website, you consent to the collection and use of your information by Surescape Direct as set out in this privacy policy. If we change our privacy policy in any way, we will post these changes on this page.

YOUR RIGHTS

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. You have a right to ask us to stop sending you direct marketing material at any time even if you have previously asked us to do so or have otherwise agreed to this.

Please write to us or email us at sales@surescape.co.uk with any questions, concerns or comments you have about our Privacy Policy or to request a copy of the personal information held about you